Privacy policy

Last updated: October 13, 2026

Fatma Sevildi Couture, operated by Sevildi Tekstil San. Tic. Ltd. Sti. (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and share personal information when you browse our website, contact us, or order our bridalwear, eveningwear, and accessories.

We are based in Türkiye and use Shopify to power our online store. For the activities described in this policy, we are responsible for deciding how your personal information is used, except where a service provider independently determines its own processing purposes.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: your name, email address, telephone number, and billing and delivery addresses.
  • Order information: products purchased, customization requests, payment status, transaction references, and order history.
  • Custom-order details: measurements, fit preferences, selected fabrics and colors, wedding or event dates, and photographs you choose to send for measurement or design guidance.
  • Communications: inquiries, feedback, and messages sent through email, website forms, messaging services, or social media.
  • Technical information: IP address, browser and device information, pages visited, interactions, and cookie preferences.

We receive information directly from you, automatically through our website, and from providers supporting payments, delivery, and store operations. Payment details are handled by the payment provider you select, subject to its own privacy practices.

Please provide only information needed for your inquiry or order. We do not need information about your religious beliefs, medical history, or other sensitive personal matters to create your garment.

2. How We Use Your Information

  • Respond to inquiries and help you choose a suitable design.
  • Review measurements and confirm customization details.
  • Produce your order, process payments, arrange delivery, and provide order updates.
  • Handle after-sales inquiries, complaints, and requests under our policies and applicable law.
  • Maintain business records, prevent fraud, and protect our website and customers.
  • Understand website performance and improve our products and services, subject to your privacy choices.
  • Send promotional communications when you have opted in or where otherwise permitted by applicable law.

Measurements and fitting photographs supplied for your order are used for consultation, production, and related support. Sending these materials does not give us permission to publish them for advertising. If we wish to feature your identifiable photographs or private messages in our marketing, we will request separate permission.

3. Legal Grounds for Processing

Where applicable law requires a legal basis, we process information as necessary to respond to your request before an order, perform our contract with you, meet legal obligations, or pursue legitimate interests such as fraud prevention and service security, where those interests do not override your rights. We rely on consent where required, including for certain marketing and cookie activities.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before that withdrawal.

4. Cookies and Your Choices

Our website uses cookies and similar technologies. Essential technologies support functions such as shopping baskets, checkout, security, and remembering privacy choices.

With your consent, we and our partners, including Shopify, use optional technologies for personalization, analytics, and advertising. You can accept or reject optional cookies through the cookie banner and change your choices through the privacy controls available on our website.

You can also manage cookies in your browser. Blocking essential cookies may affect store functionality. Rejecting optional cookies does not prevent you from placing an order.

5. When We Share Information

We share relevant information with providers that support our business, including:

  • Shopify and store service providers: to host and operate the store and support its features.
  • Payment providers: to process transactions and help detect fraud.
  • Delivery and logistics providers: to deliver orders and complete necessary shipping or customs procedures.
  • Production and customer-service support: where access is necessary to prepare your garment or assist with your order.
  • Analytics and advertising partners: subject to applicable consent requirements and your privacy choices.
  • Professional advisers and authorities: where necessary to meet legal obligations, protect rights, or address disputes.

Shopify may also process information for its own purposes as described in its Consumer Privacy Policy.

Certain disclosures for personalized advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable US privacy laws. Where these rights apply, you may opt out through our Data Sharing Opt-Out page. Applicable browser-based opt-out signals, such as Global Privacy Control, must also be respected where required by law.

6. International Processing

We operate in Türkiye, while Shopify and other providers may process information in other countries. An international order may also require information to be shared with delivery providers and authorities in the destination country.

Where a transfer is restricted by applicable law, an appropriate legal transfer mechanism is required. Contact us for information about the arrangements applicable to your data.

7. Retention and Security

We retain personal information for as long as reasonably necessary for the purpose for which it was collected. Relevant factors include order completion, customer support, accounting and legal requirements, and the handling of disputes.

Measurements and fitting photographs are retained according to their continued need for your order and related support. You may request their deletion, subject to any applicable legal or contractual retention requirements.

We use reasonable technical and organizational safeguards to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

8. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights to:

  • Learn whether and how your personal information is processed.
  • Request access to or a copy of your information.
  • Correct inaccurate or incomplete information.
  • Request deletion, restriction, or portability where applicable.
  • Object to certain processing or withdraw consent.
  • Opt out of qualifying data sales, sharing, or targeted advertising.
  • Complain to the relevant data protection authority or appeal a decision where available.

These rights may arise under Türkiye’s Personal Data Protection Law No. 6698 (KVKK), the EU or UK GDPR, or applicable US and other privacy laws. Their availability depends on the relevant law and circumstances.

Send requests to hello@fatmasevildi.com. We may need to verify your identity before acting on a request and will respond within the applicable legal timeframe. Where permitted, an authorized representative may submit a request on your behalf. We will not discriminate against you for exercising applicable privacy rights.

9. Marketing Preferences

You can unsubscribe from promotional emails using the link in the message or by contacting us. We may still send essential communications concerning your inquiry, payment, order, or delivery.

10. Children’s Privacy

Our website is not directed at children under 16. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and address the matter.

11. Updates to This Policy

We may update this policy to reflect changes in our services, practices, or legal requirements. The revised version will appear on this page with an updated date. Where required, we will provide additional notice or request consent.

12. Contact Us

Fatma Sevildi Couture
Data controller: Sevildi Tekstil San. Tic. Ltd. Sti.
Email: hello@fatmasevildi.com
Address: Tekstilkent Cd., A5 Block No:33, Esenler, Istanbul, 34235, Türkiye